We pride ourselves on the fact that our relationship with you doesn't end when you bring home a kitten from us. As a conscientious breeder, experienced pet advisors and die-hard kitten lovers, we would like to believe that nothing can ever go wrong with our pets. However, some things are never in our control. A kitten's health depends on many factors such as genetics, exercise, food and general care. If something goes wrong, we always aim to help, often even when our warranty doesn't cover it. Although we cannot guarantee that your kitten will never have a health problem, we guarantee that we will do our best to ensure that your new family member is healthy!

We don't think your kitten is replaceable, but we do think that sometimes the pain can be eased in the company of another four-legged friend. In the unlikely event that a kitten dies within two years of birth due to genetic factors, or if the kitten suffers from congenital or hereditary disorders (within two years) that negatively affect the health of your kitten, we will replace the animal with one of equivalent value at no cost to you. The cause of death must be certified by a licensed veterinarian. In the event of the death of a kitten, due to genetic factors, after ten years of birth, we will issue a credit in the amount of 70% of the original cost towards the purchase of a replacement kitten of equivalent value. The cause of death must be certified by a licensed veterinarian.